ckk99's Privacy Policy

ckk99 ("we", "us", or "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use ckk99's website, application, or related services, how we process it, and under what circumstances we may share it with third parties.

By using our platform, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services. ckk99 may revise this Policy from time to time and will notify you appropriately of any significant changes.

ckk99 collects various types of information from its users. This information falls into two main categories: information you provide directly and information collected automatically.

2.1 — Information You Provide Directly

• Full name, date of birth, and national ID details (for identity verification)
• Active mobile number and email address
• Username and password provided at account creation
• bKash, Nagad, Rocket, Upay, or bank account details for financial transactions
• Messages and attachments you provide when contacting our support team
• Opinions submitted through any voluntary surveys or feedback forms

2.2 — Information Collected Automatically

• Device information: IP address, device type, operating system, and browser version
• Platform activity logs: login times, game history, bet amounts, and transaction records
• Browsing information collected through cookies and similar tracking technologies
• Approximate location data (based on IP address only)

ckk99 uses the information it collects only for the following legitimate purposes. We never use your information beyond these purposes or sell it to third parties without authorization.

• Completing account registration, verification, and secure login processes
• Processing deposits, withdrawals, and other financial transactions
• Preventing fraudulent activity, money laundering, and unauthorized access
• Verifying users' age and identity (to enforce the 21+ age requirement)
• Providing customer support and ensuring technical assistance
• Improving platform functionality and enhancing the user experience
• Sending you relevant promotional information and offers (based on your consent)
• Meeting legal obligations and responding to requests from any regulatory authority
• Monitoring responsible gaming and taking necessary intervention measures

ckk99 may share your personal information with third parties in limited and specific circumstances. We never sell, rent, or supply your information to third parties for marketing purposes.

4.1 — Payment Processors

To process your deposits and withdrawals, we share the necessary financial information with authorized payment gateway providers (bKash, Nagad, Rocket, Upay, and bank transfers). These third parties operate under strict confidentiality agreements.

4.2 — Technology & Service Partners

To maintain platform functionality, ckk99 relies on various technology service providers — such as hosting servers, cybersecurity, and analytics tools. These partners are given limited access only to the data required for their specific function.

4.3 — Legal Obligations

We may be legally required to disclose information to comply with court orders, lawful requests from investigating authorities, or the requirements of applicable law. In such cases, we provide only the specific information that has been requested.

ckk99 has implemented industry-standard technical and administrative measures to keep your personal and financial information secure. Our security framework includes:

• SSL (Secure Socket Layer) encryption — 256-bit encryption on all data transfers
• Data stored in encrypted form on secured servers
• Regular security audits and vulnerability assessments
• Two-factor authentication for account access
• Restricted internal access policy — only authorized staff can access the data they need
• Automated monitoring systems to detect suspicious activity

That said, no data transmission over the internet can ever be guaranteed completely secure. We therefore recommend that you keep your account password strong, avoid logging in on unfamiliar devices, and report any suspicious activity to our support team immediately.

ckk99 uses cookies and similar technologies to improve platform functionality and personalize your browsing experience. Cookies are small data files stored in your browser or on your device.

6.1 — Types and Purpose of Cookies

• Essential cookies: Required to maintain login sessions and operate core platform functions
• Functional cookies: Used to remember your preferences, language selection, and settings
• Analytics cookies: Used to understand how the platform is used and to improve our services
• Security cookies: Used for fraud detection and to ensure account security

You can disable cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some core platform features from working properly.

ckk99 retains your personal information only for as long as it is necessary to fulfill the relevant purpose, or as required by applicable laws and regulations.

• Active account data: for the entire duration the account remains active
• Financial transaction records: for the period determined by legal requirements
• Inactive accounts: a secure deletion process is followed after a request or extended period of inactivity
• Support communications: for a limited period to maintain service quality

Once the set retention period has ended, ckk99 securely and permanently deletes or anonymizes your information so that it can no longer be linked to you in any way.

ckk99 believes you should have clear and effective rights over your own information. Your main rights are described below:

• Right of access: You may request to know what information ckk99 holds about you
• Right to rectification: The right to request correction of any inaccurate information in your records
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that your information be used in a limited way for specific purposes
• Right to opt out of marketing: The right to withdraw from promotional communications at any time
• Right to data portability: The right to receive your information in a structured format, where applicable

To exercise these rights, you can contact our support team directly. We will respond within a reasonable time after receiving a verifiable request.

ckk99's services are for persons aged 21 or older only. We do not intentionally collect any personal information from minors.

Age verification is mandatory during account registration. If we suspect that a user is a minor, we will immediately suspend the account and begin the necessary verification process. If we confirm that information from a minor was collected by mistake, we will delete it without delay.

ckk99 operates primarily for users in Bangladesh. However, our servers and technology infrastructure may be located in various countries. Your information may be processed or stored outside your country of residence.

For international data transfers, ckk99 ensures that adequate data protection measures are in place in the destination country and that applicable legal safeguards have been adopted. We are always committed to maintaining the security and privacy of your information.

ckk99 may update this Privacy Policy from time to time. For any significant changes to the Policy, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after a revised Policy takes effect, that will be considered your consent to the new Policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact the ckk99 support team. We always take your concerns seriously.